Digi Points


Redeem amazing prizes like Telco rewards, 1 Month Free Sky Subscription, 1 Night at Lava + $100 food & beverage voucher, 20% Discount on 4G Device and much more. Every time you Top Up for more than $3 you automatically earn a certain number of point as shown below. Keep Topping Up and redeem your prize(s)!



Top Up Points

Top Up Tiers Amount Points
Tier 1 >=3<5 3
Tier 2 >=5<10 10
Tier 3 >=10<20 30
Tier 4 >=20<50 100
Tier 5 >=50<100 350
Tier 6 100+ 1000
*No points awarded to Top Up less than $3










1.    I am a postpaid customer, will I get points too?
Digi Points is open to Prepaid & Postpaid cap customers only.


2.    How will customers know if they have received points upon Top Up?
Instant points to be rewarded upon each Top Up activity. Customer will receive a trigger message to be informed of the same.

 

3.    How can customers check their points?
Customers can dial *123# and select option 4 ‘Digi Points’ to check their points total and to redeem any rewards.

4.    What are the rewards that can be redeemed with the points I have?
The schedule of rewards will change without notice. Rewards will be refreshed and new rewards will be added based on Digicel’s discretion.

Collateral rewards is based on stock availability at the time of redemption.

The schedule of rewards applicable at this time are as follows:

1. Telco Rewards

Reward

Validity

Points Needed

30 International Mins

1 day

200

1GB Data

1 day

300

Prime Cheehoo $5

1 day

1,000

Prime Cheehoo $11

7 days

2,000

Top Up $5

 

500

Top Up $10

 

1,000

Top Up $20

 

2,000

 

2. Collateral

Type of Reward

Points Needed

$25 McDonalds Voucher

2,500

$50 Shopping Voucher

5,000

$100 Shopping Voucher

10,000

1 Month Free Sky Subscription

10,000

1 Night at Lava + $100 food & beverage voucher

20,000

20% Discount on 4G Device

20,000


5.    How can customers redeem rewards?
To redeem rewards dial *123#.

6.    Do I need to have 100% of points in my Points Account, so I can redeem a reward?
Yes. A person needs to have sufficient points in their accounts to redeem the reward. E.g. if customer wishes to redeem a reward that requires 5000 points, they need 5000 or more points in their account. If the customer does not have enough points, they will not be able to redeem the reward.


7.    How can I redeem for Collateral rewards?
Collateral rewards redemption can only be done from within a Digicel retail store. ized outlets for collateral redemption are as follows:

·         Digicel SNPF Plaza - Savalalo

·         Digicel Frankies Retails Store – Salelologa

A retail personnel input is required to complete a collateral redemption. The person redeeming the collateral reward will be responsible for picking up the collateral. Digicel will not be responsible for shipping, sending or mailing any collateral reward to any individuals.


8.    Can I return the reward I choose to get my points back?
Once a reward has been selected, the required points will be deducted from your Digi Point account. You will not be able to return the reward after that or exchange for another reward or cash.

 

9.    When can redemption take place? Do I need to use up all my points every month?
You can use your points whenever you like. You can also collect your points over time to redeem for a larger reward. You do not need to utilize all your points every month and will rollover to the next month.


10.    Will my points expire?
Your points will not expire as long as you remain an active Digicel customer. If you have Digi points in your account but you have been inactive for more than 3 months, you will lose your points and your account will either expire or it gets deactivated.


11.    What do I need to do to be an active Digicel customer?
To be an active Digicel customer you will need to:

-       Top up your Digicel number periodically,

-       Use your real credit to make calls, send SMS, and use data or to opt into any Digicel plans. This activity needs to happen at least once in the month.


12.    If my account gets deactivated and I get another Digicel SIM, can I transfer my points to my new number?
No. Points are not transferable. Each Digicel number will accumulate points specific to that number.


13.    If my account gets de-activated and I arrange to get the same number reactivated, what will happen to my points?
Your number will only get deactivated, if you become an inactive customer and do no chargeable event and/or top up for the last 3 months. This is violating the rules of Digicoin Campaign. After deactivation even if you are able to re-connect with your old Digicel number, your old unused Digi points will not transferrable. Also, your age on network will be reset upon deactivation.


14.    I have two Digicel SIMs, can I combine points to redeem for rewards?
No. Each Digicel number will accumulate points specific to that number only.


15.    I am a Digicel customer but have changed my phone number, SIMs over the years. What would be my age on network?
Each Digicel number will have a separate activation date and thus age on network.

14.    Promotion started and end date?

Promotion started - 14th of May, 2021 and is ongoing until further notice.


•      Open to prepaid customers only excluding Digicel Staff and prepaid 泰达币USDT官网钱包_泰达币注home internet MIFI’s and routers.


•      Any form of top up is applicable to gain points including scratch vouchers, electronic, online, diaspora, DMM, MDA, ATM Top Up.


•      Receiving real credit or ABM via Credit U/Me, Credit transfer and Credit Advance service usage will not award points as they are not considered to be a top up.


•      Points cannot be transferred to, shared between or pulled between different accounts. Each account will have their own points accounts.


•      Unused points will rollover every month for active customers. If an account does not have any chargeable incoming and outgoing activity for more than 3 months, they will be deactivated and all unused points will be lost. This is the usual recycling process.


•      Telco rewards can be redeemed at any time. Rewards will be attached to the accounts automatically. Customers will receive a trigger message or each successful or unsuccessful redemption.


•      Telco rewards have specified caps and validity. Out of bundle charges will apply for data, minutes and SMS and any unused value before the expiry will be lost.


•      Collateral rewards can only be redeemed at selected ized outlets only. A sales personnel is required to complete the redemption of a collateral reward.


•      Redemption of rewards will deduct the required points from the account. Redeemed rewards cannot be returned.